ABOUT
Client Care Concierge is here to assist in deepening your client relationships.
We stand on the premise that “people will never forget how you made them feel (Maya Angelou).”
It is our goal to ensure that every client feels good about their relationship with you through our service.
In a world full of uncertainty, we want to be the ones to make your clients smile.
With that, there are no bots or robocalls - only human-to-human interaction.
PERSONAL ATTENTION. EXCELLENT SERVICE. MAXIMUM IMPACT.
We nurture client relationships by curating joy-filled customer experiences!
ABOUT THE OWNER | TAMEEKA NELSON
Tameeka has worked as an administrative professional for over 25 years, giving her a wide range of knowledge and skills that have allowed her to collaborate with sole proprietors, senior corporate executives, Fortune 500 companies, and mom-and-pop shops alike. In a twist of fate, she discovered her niche in real estate, which eventually led to her becoming the co-owner and creative force behind the Agent Help Desk, a virtual administrative solutions company specializing in marketing and transaction management for real estate agents. In her former days as a realtor in her home state of Connecticut, she found great joy in cultivating client relationships and crafting pleasant customer experiences. To that end, she launched Client Care Concierge in 2022. The company’s mission deeply aligns with her life’s purpose, which is to have a positive impact on others and spread authentic joy. When not working (which is VERY rare for this true Capricorn), she can be found enjoying the love and laughter of her husband and four children, singing, coaching or simply enjoying the stillness of the moment.
SERVICES
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Client Check In
Best practice is to reach out to your database four times a year, or once a quarter. Whether it be to just say hello, invite them to an upcoming event or a simple gratitude call for being a great client, Client Care Concierge will contact your database on your behalf.
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Lead Follow Up
You’ve got the lead but they’re not quite ready to go yet. Let Client Care Concierge nurture your potential client relationship by providing consistent follow-up and valuable information that will help them to prepare for their transaction.
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Closing Follow Up
Show your client that they are more than a closing check by having your Client Care Concierge follow up with them days, weeks and months after their closing. We’ll ask questions, provide information as requested and ensure that their transition is smooth and as stress-free as possible.
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Momentous Celebrations
Closings, home anniversaries, birthdays, transaction milestones - you name it! Client Care Concierge is always ready to celebrate and curate memorable experiences that your client will cherish for a lifetime.
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Surprise & Delight
Want something special for your VIP clients? Once a month, Client Care Concierge will surprise your clients with a gift from you! Gift packages will contain unique and useful items that will remind your clients of you every time they see it. A featured gift will be delivered to all recipients or you may choose to have a gift box specially customized to the individual for an additional fee.
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Social Proof Campaign
These days, every business needs social proof. When someone thinks of using a business or service, they make their first judgment based on the online reviews. That is why it is important to make sure that your business is well-represented. Client Care Concierge will execute a campaign to ensure that the outstanding work of your 5-star business is backed by the honest, positive reviews of your past clients.
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Referral Management
Client Care Concierge is here to launch and manage a referral program to both reward and incentivize your loyal clients and ambassadors. Whether referring one or multiple clients, your referrer will be thanked with a fitting gift that increases in value with each referral. We’ll help you turn referrals into customers!